Refund policy

At Azules, we want you to feel confident shopping with us. If something isn’t right, our self-serve return process makes it easy to request a return directly through our website, no need to email us first. Please review our policy below before starting a return.

How to Start a Return

  • Log in to your customer account.
  • Select the order and item(s) you’d like to return.
  • Choose the reason for your return and submit your request.
  • If eligible, you’ll receive return instructions and a shipping label by email.

Once your return is received and inspected, we’ll process your refund within 3–5 business days. Refunds are issued to your original payment method. (Bank or PayPal processing times may vary.)

Important: Damaged or Incorrect Orders

If you received a damaged item, wrong order, or any issue caused by our mistake, please do not use the self-serve return portal.

Instead, reach out to us directly so we can assist you personally:

  • Send us a message through Shopify Inbox (chat icon on our website), or
  • Email us at Support@Azuless.com.

We’ll make it right as quickly as possible and cover all return shipping costs for you.

Return & Exchange Window

  • Returns: Within 30 days of delivery.
  • Exchanges: Within 30 days of delivery.
  • Items must meet eligibility requirements (see below).

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, unwashed, unaltered, and in original condition with all tags and packaging.
  • We do not accept returns for items that are worn, damaged by use, washed, or altered.
  • Final Sale, Clearance, Intimate Items are not returnable.
  • Matching sets must be returned together.

Shipping & Fees

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • If we shipped the wrong item or a defective item, return shipping will be free.

Refund Timeline

  • Refunds are processed within 3-5 business days after we receive your return.
  • Refunds will be issued to your original payment method.
  • Bank/PayPal processing times may vary.

Exchanges

  • At this time, exchanges are not supported through the self-serve return process. If you’d like a different size or color, we recommend placing a new order once your refund is processed.
  • Exchanges are subject to product availability.

Damaged, Defective, or Wrong Item

  • If your order arrives damaged, defective, or incorrect, please submit a return request within 5 days of delivery and upload a photo of the issue. We’ll arrange a free return and issue a full refund.

Out-of-Stock or Backorder Issues

  • In rare cases, if an item becomes unavailable after purchase, we will:
    • Offer a full refund, or
    • Help you select a replacement item of equal value.

Special Promotions & Final Sale

  • Clearance/Final Sale items cannot be returned or refunded (except for damaged or defective cases).
  • Black Friday, Cyber Monday, and other major sale event items are not eligible for refunds.
  • If returned, you will receive store credit only (a coupon code for the same amount, to use on your next order).
  • BOGO Promotions (Buy One Get One): Refunds are based on the discounted price per item.
  • We do not offer price adjustments on previous orders.

Additional Notes

  • Color differences caused by fabric type or monitor display are not considered defects.
  • Returns sent without prior approval will not be accepted.
  • We reserve the right to refuse returns that do not meet our policy.

Need Help?
Our support team is here for you at Support@Azuless.com